At Novaliss, each piece is created with intention, craftsmanship, and respect for materials. Our policies reflect our commitment to quality, sustainability, and responsible production against fast fashion 

 

 

 

 

Each couture and custom piece is made specifically for you. Production timelines vary depending on design complexity and material sourcing. Estimated timelines are communicated at the time of order.

 

Pre-order items are produced in limited quantities. Estimated dispatch dates are stated on the product page.

 

In-stock items are typically dispatched within 3–5 business days.

 

Once your order is shipped, you will receive a confirmation email with tracking details.

 

Shipping times vary by destination and carrier.

 

 

We believe in intentional production and minimizing waste in the fashion industry. Many Novaliss pieces are made-to-order or customized to ensure precision fit and reduce overproduction.

 

 

 

These pieces:

•Are created specifically for each client

•Often require specially sourced materials

•Involve extensive handcrafting and time-intensive processes

•Are produced in collaboration with our atelier team

 

Because each garment is tailored to your specifications, returns are not possible.

 

To ensure premium accuracy and fit, we require clients to provide measurements for couture, custom, preorder pieces.

 

Novaliss provides a clear, step-by-step measurement guide designed so clients can take accurate measurements independently and confidently.

 

If you need assistance during this process, our team is available to guide you.
 

 

 

Refunds will be issued to the original payment method once the item has been inspected and approved.

 

Return shipping is the responsibility of the customer unless the item arrives damaged or incorrect.

 

 

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.

 

Our Commitment